tk111 Privacy Policy

Introduction & Scope

This Privacy Policy sets out the principles and practices that govern tk111's handling of personal data belonging to its registered players, prospective players, and visitors to the tk111 website. tk111 operates as an offshore online gaming platform serving players across Bangladesh, with a particular focus on delivering a safe, secure, and transparent experience to its user community in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

The term "personal data" refers to any information that, alone or in combination with other data, can be used to identify a living individual. This includes obvious identifiers such as your name and email address, as well as less direct identifiers such as a device IP address, account username, or payment method reference number when these are linked to a traceable individual.

This policy applies to all personal data collected through the tk111 website, mobile-optimised platform interface, customer support communications (including live chat and email correspondence), payment transaction records, and any other interaction between you and tk111. It does not apply to the privacy practices of third-party websites, payment providers, or game software suppliers that may be linked to or integrated within the tk111 platform — those parties operate under their own separate privacy frameworks.

tk111 is committed to processing personal data responsibly, proportionately, and in accordance with the principles of data minimisation, purpose limitation, and storage limitation. We review this policy periodically and update it when our data practices change or when applicable legal frameworks require revision.

Personal Data We Collect

tk111 collects personal data through several channels and at several points in the player lifecycle. The categories of data we collect, and the circumstances under which each category is collected, are described in detail below.

2.1 Registration Data

When you create a tk111 account, we collect the information you provide in the registration form, which includes: your full legal name, date of birth, country and city of residence (e.g., Dhaka, Chittagong, Sylhet), email address, mobile phone number, and a chosen username. This data is required to establish your account identity, verify your eligibility to use the platform (including age verification to confirm you are 18 or older), and to communicate with you regarding your account.

2.2 Identity Verification Data

In line with our responsibilities relating to fraud prevention and player protection, tk111 may request documentary evidence of identity at various points — upon registration, before processing a withdrawal, or when a review of account activity is triggered. Documents collected may include: a copy of a government-issued photo ID (such as a Bangladesh National Identity Card, passport, or driving licence), proof of residential address (such as a utility bill or bank statement), and evidence of payment method ownership (such as a screenshot of a bKash, Nagad, or Rocket account confirming the registered mobile number). These documents are stored securely and accessed only by authorised compliance personnel.

2.3 Financial Transaction Data

Every deposit and withdrawal made through the tk111 platform generates a transaction record. We collect and retain: transaction amounts (in BDT), transaction timestamps, payment method identifiers (e.g., the mobile wallet number associated with a bKash or Nagad account, or the card type and last four digits of a Visa or Mastercard), transaction status records, and any reference numbers issued by the payment processor. This data is required for financial reconciliation, dispute resolution, anti-money-laundering monitoring, and the processing of future withdrawal requests.

2.4 Gaming Activity Data

tk111 records all gaming activity conducted through a player's account. This includes: bet placement records (game title, wager amount, odds, outcome), casino game session data (start time, duration, rounds played, win/loss amounts), sports betting selections (matches, markets, stake, settlement outcome), bonus usage records, and account balance history. This data serves multiple purposes: it enables accurate account statement generation, supports the resolution of game disputes, assists our responsible gaming monitoring processes, and fulfils the record-keeping requirements applicable to gaming operators.

2.5 Technical & Device Data

When you access the tk111 platform, our servers and analytics systems automatically collect certain technical data about your session. This includes: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referral URL (the page you visited immediately before arriving at tk111), pages visited within the tk111 platform, session duration, and click-path data. This information is used to maintain platform security, detect suspicious access patterns, optimise the platform experience across different devices, and produce aggregated usage analytics that inform platform development decisions.

2.6 Support & Communications Data

When you contact tk111's support team via live chat or email ([email protected]), we retain a record of the communication, including the channel used, the date and time of the interaction, your account identifier, and the content of the correspondence. This is necessary to maintain continuity of support, to resolve escalated complaints, and to train and quality-assure our support team. Support records are retained for a period consistent with our dispute resolution obligations.

How We Use Your Personal Data

The personal data collected by tk111 is used exclusively for the following purposes. We do not process your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent or establishing a new legal basis for processing.

Where tk111 sends you promotional communications (such as bonus offers, tournament announcements, or seasonal promotions relevant to events like Eid, BPL, or the T20 World Cup), this is done on the basis of your consent, which you may withdraw at any time by contacting [email protected] or by updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Legal Basis for Data Processing

tk111 processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity in question:

• Contract Performance: The majority of our data processing is necessary to fulfil the contractual relationship established between you and tk111 when you create an account. This includes processing your registration data to open your account, processing transaction data to handle your deposits and withdrawals, and processing gaming activity data to settle your bets and maintain your account balance history.
• Legal Obligation: Certain processing activities are required by applicable law or regulatory expectation, including identity verification to confirm player eligibility, age verification to enforce the 18+ requirement, transaction monitoring for anti-money-laundering purposes, and retention of gaming records for audit purposes.
• Legitimate Interests: Where processing is not strictly required by contract or law but serves a genuine and proportionate interest of tk111 or of third parties, we rely on legitimate interests as the legal basis. Examples include fraud detection, platform security monitoring, and the production of anonymised analytics. In each case, we have assessed that our legitimate interest is not overridden by your privacy rights.
• Consent: Where we seek to process your data for a purpose that is neither required by contract nor by law — most commonly the sending of marketing communications and the placement of non-essential cookies — we will request your explicit consent before doing so. You are under no obligation to provide consent, and withholding or withdrawing consent will not affect your ability to use tk111's core gaming services.

Data Sharing & Third-Party Disclosures

tk111 does not sell, rent, or otherwise commercially exploit your personal data by transferring it to third parties for their independent marketing purposes. Data sharing with third parties occurs only in the circumstances described below, and only to the extent necessary for the specified purpose.

• Payment Service Providers: To process your deposits and withdrawals, tk111 shares the minimum necessary transaction data with your chosen payment provider — which may include bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Each of these providers operates under their own privacy framework and data protection standards.
• Identity Verification Partners: Where tk111 uses third-party KYC (Know Your Customer) or age verification services to support the document review process, the relevant identity documents and personal details are shared with that provider under a strict data processing agreement.
• Game Software Providers: When you play a game supplied by a third-party provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — your game session data may be transmitted to that provider's servers for the purpose of running the game and settling the outcome. These providers are contractually required to handle this data in accordance with applicable data protection standards.
• Fraud Prevention and Anti-Money-Laundering Services: tk111 may share transaction and account data with third-party fraud monitoring or financial intelligence services where there is a reasonable basis to suspect fraudulent activity or money laundering. Such disclosures may also be made to relevant law enforcement authorities in response to a lawful request.
• Professional Advisors: In the context of a legal dispute, regulatory inquiry, or business transaction (such as a merger or acquisition), tk111 may share personal data with legal counsel, auditors, or other professional advisors under strict confidentiality obligations.
• Legal and Regulatory Authorities: tk111 will disclose personal data to government authorities or regulators when required to do so by a lawful order, court judgment, or applicable regulatory obligation. Where permitted by law, we will notify you of such a disclosure.

Cookies & Tracking Technologies

The tk111 platform uses cookies — small text files stored on your device by your web browser — and similar tracking technologies to support a range of functional, analytical, and security purposes. The following table describes the primary categories of cookies used on the tk111 platform:

tk111 does not use third-party advertising cookies or behavioural profiling cookies that track your activity across other websites. You can manage cookie preferences supported by your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use core platform features. For any queries regarding cookie use, contact [email protected].

Data Retention Periods

tk111 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any extended retention period required by law, regulatory obligation, or legitimate dispute resolution need. The following retention schedules apply as a general guide:

• Active Account Data (registration details, gaming activity, transaction history): Retained for the duration of your active account relationship with tk111, plus a minimum of five (5) years following account closure. This extended period reflects standard record-keeping expectations for gaming operators and financial service entities.
• Identity Verification Documents (NID scans, address proof, payment method proof): Retained for a minimum of five (5) years from the date of submission. Documents are stored in encrypted form with access restricted to compliance personnel.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, consistent with financial record-keeping obligations applicable to payment processing entities.
• Support and Communications Records: Retained for three (3) years from the date of the last interaction, or longer where the communication relates to an unresolved dispute or formal complaint.
• Technical and Device Data (IP logs, session records): Retained for up to twelve (12) months from collection unless retained longer as part of a specific fraud investigation or legal proceeding.
• Marketing Consent Records: Retained for as long as the consent is active, plus three (3) years following withdrawal of consent, to demonstrate the lawfulness of any marketing communications sent during the consent period.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from tk111's systems or anonymised in a manner that prevents re-identification. Anonymised data may be retained indefinitely for aggregate statistical analysis without constituting personal data processing.

Data Security Measures

tk111 employs a layered set of technical and organisational security measures designed to protect personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, tk111's security framework reflects industry best practices for gaming and financial service platforms operating in the Bangladesh market.

• SSL/TLS Encryption: All data transmissions between your browser or mobile device and the tk111 platform are protected by SSL/TLS encryption. The padlock symbol in your browser address bar confirms that your session is encrypted.
• Access Controls: Access to personal data held in tk111's internal systems is governed by role-based access controls. Personnel are granted access only to the data categories required to perform their specific job function. Access logs are maintained and reviewed regularly.
• Password Security: Account passwords are stored using one-way hashing algorithms. tk111 personnel cannot view your password in plain text. You are responsible for maintaining a strong, unique password for your tk111 account.
• Fraud Monitoring Systems: Automated systems continuously monitor account activity for patterns indicative of unauthorised access, account takeover attempts, or suspicious transaction behaviour. Alerts trigger manual review by tk111's security team.
• Penetration Testing & Security Audits: tk111's platform infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a confirmed personal data breach that poses a material risk to affected individuals, tk111 will take prompt remedial action and notify affected players as quickly as practically possible, consistent with applicable legal obligations.

Your Data Rights

As a tk111 player, you hold the following rights in relation to the personal data we hold about you. These rights may be subject to certain conditions or limitations — for example, where exercising a right conflicts with tk111's legal obligations or with the rights of third parties. All requests will be assessed on a case-by-case basis and responded to within a reasonable timeframe (typically within 30 days of receipt).

• Right of Access: You have the right to request confirmation of whether tk111 holds personal data about you and, if so, to receive a copy of that data along with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain account details directly from within your account settings; for other corrections, please contact our support team.
• Right to Erasure: You may request the deletion of personal data we hold about you where that data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Note that tk111 may be required to retain certain data for a minimum period under financial or gaming regulation, in which case your erasure request will be partially fulfilled once the legal retention period expires.
• Right to Restriction: You may request that tk111 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and a determination is pending.
• Right to Object: Where processing is based on tk111's legitimate interests, you have the right to object to that processing. tk111 will cease the processing in question unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Data Portability: In cases where processing is based on your consent or on contract performance, you may request that the personal data you provided to tk111 be delivered to you in a structured, commonly used, machine-readable format, or transferred directly to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact [email protected].

To exercise any of the above rights, submit your request in writing to [email protected], including your registered account username and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request, to ensure we do not inadvertently disclose or delete data belonging to another individual.

Children & Minors

The tk111 platform is strictly intended for adults aged 18 and above. tk111 does not knowingly collect personal data from individuals under the age of 18. If, during the account registration or verification process, it is determined that a player is under the age of 18, the account will be immediately closed, any associated balance will be dealt with in accordance with the Terms & Conditions, and all personal data collected during the registration process will be securely deleted.

If you are a parent or guardian and you believe that a minor in your care has registered an account with tk111, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We encourage parents and guardians to use internet filtering tools and parental control software to prevent minors from accessing online gaming platforms.

International Data Transfers

tk111 operates as an offshore gaming platform, and as such, the personal data you provide may be processed and stored on servers located outside Bangladesh. Where data is transferred to a country that does not provide an equivalent level of data protection to that applicable in your jurisdiction, tk111 will implement appropriate safeguards to protect that data during transfer and in storage.

Such safeguards may include contractual data protection clauses incorporated into agreements with data processors and sub-processors located in third countries, as well as technical security measures (including encryption in transit and at rest) applied to all transferred data regardless of the destination jurisdiction. By using the tk111 platform, you acknowledge and accept that your personal data may be transferred and processed outside Bangladesh in accordance with the terms of this policy.

Amendments to This Privacy Policy

tk111 reserves the right to amend, update, or replace this Privacy Policy at any time in response to changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised version number and date. Where changes materially affect the way in which we process your personal data, we will make reasonable efforts to notify you via email to your registered address prior to the changes taking effect.

Your continued use of the tk111 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to remain informed of how we protect your personal data. If you do not accept a material amendment, you may close your account by contacting our support team.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or tk111's data processing practices — including Subject Access Requests, rectification requests, or complaints about our handling of your personal data — please contact us through the following channel:

• Data Enquiries Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly through the tk111 platform interface.
• Response Commitment: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. Complex requests may take longer, in which case we will notify you of the extended timeline.

All privacy-related correspondence should include your registered account username and a clear description of your query or request. Please note that for your security, we will verify your identity before disclosing any personal data or actioning an erasure or portability request. tk111 support operates on Bangladesh Standard Time (BST, UTC+6).